Peony Childcare Limited ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using the PeonyKids mobile application ("the App") and related services.
We collect information necessary to provide childcare services and enhance your experience. This includes personal data such as the name, email address, and phone number of parents or guardians, as well as the name and age of children enrolled.
The app also logs daily child activity data, including naps, meals, physical activities, toilet use, and overall well-being. Check-in and check-out timestamps, along with end-of-day reports, are also recorded by our caregivers.
The information we collect allows us to provide real-time updates and reports on your child’s activities, facilitate secure check-ins and check-outs, and continuously improve the functionality and reliability of the App. It also enables us to communicate important updates or changes to the services.
We process all data in compliance with applicable laws and maintain strict confidentiality.
The App does not share your personal information with third parties. We do not sell, rent, or link your data to external websites or services. The only exceptions are when disclosure is legally required or necessary to protect the safety and rights of our users or others.
We retain your data only for as long as it is necessary to provide services or comply with legal obligations.
You can delete your account directly through the app. This action deactivates your account immediately and marks it for permanent deletion. However, if your child is still enrolled at our childcare center, we may retain activity-related data for operational purposes. Once your child is unenrolled, the data will be permanently deleted upon request.
For assistance with account deletion or questions about data retention, please contact us at [email protected]
Under applicable privacy laws, you have rights regarding your personal data. These include the right to access and correct your information, request deletion of your data (subject to operational needs outlined above), object to certain types of data processing, and request data portability to another service provider.
To exercise these rights, please reach out to us at [email protected].
We take the security of your information seriously and use measures such as encryption, secure storage, and regular audits to protect your data. While no system can guarantee absolute security, we are committed to safeguarding your information against unauthorized access or misuse.
If you are located outside the country where our servers are hosted, your data may be transferred internationally. We ensure that all such transfers comply with GDPR and other relevant regulations to maintain the protection of your information.
The PeonyKids app is designed for parents and guardians. We do not knowingly collect data directly from children under the age of 13. All child-related information is provided by parents or guardians and used solely for childcare purposes.
We may update this Privacy Policy to reflect changes in our services or legal requirements. If significant updates are made, we will notify you via email or through the app. We encourage you to review this policy regularly to stay informed about how we protect your data.
If you have any questions or concerns about this Privacy Policy, please contact us.